Questions?

Q. Why would I want to unlock my phone?

A. Unlocking your phone will give you the freedom to purchase or use a SIM card from another carrier in your own country. It will also give you the opportunity to change the SIM card to a local provider when abroad, allowing much cheaper calls. It may also increase the value of the phone if you sell it.

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Q. How do I tell if my phone is locked?

A. Place a different SIM card in the phone, not the one that the phone was supplied with, and turn the phone on. If the phone does not allow you to view the menu, but displays an error message such as "Phone Restricted", "SIM Not Valid", "SIM not accepted" then it is most likely locked. If the phone does allow you into the menu then it is unlocked. If the phone displays any of the error messages "Security code", "PUK number", "PIN number", "Lock code", "SIM card registration failed" then the phone is actually unlocked.

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Q. Can you unlock my model of Nokia phone?

A. We can unlock all Nokia handsets, past or present (including all new E and N Series).

The full list of Nokia compatible phones we can unlock with an unlock SIM is : N96, N95 8Gb, N95, N93i, N93, N92, N91 8Gb, N91, N90, N82, N81 8Gb, N81, N80, N78, N77, N76, N75, N73, N72, N71, N70, E90, E71, E70, E66, E65, E62, E61i, E61, E60, E52, E51, E50, 8800 Sapphire, 8800 Arte, 8600 Luna, 7900 Crystal, 7500 Prism, 7390, 7373, 7370, 7360, 7088, 6682, 6681, 6680, 6630, 6600 Slide, 6600 Fold, 6555, 6500 Slide, 6500 Classic, 6301, 6300i, 6300, 6290, 6288, 6280, 6270, 6267, 6265, 6263, 6255, 6235, 6234, 6233, 6220 Classic, 6212 Classic, 6210 Navigator, 6161, 6151, 6136, 6133, 6131, 6126, 6125, 6124 Classic, 6121 Classic, 6120 Classic, 6110 Navigator, 6086, 6085, 6080, 6070, 6061 (RH98), 6030b (RM225), 5700 Xpress, 5610 Xpress, 5500 Sport, 5320 Xpress, 5310 Xpress, 5300 Xpress, 5220 Xpress, 5200, 5000, 3600 Slide, 3500 Classic, 3250 Xpress, 3120 Classic, 3110 Evolve, 3110 Classic, 3109 Classic, 2760, 2680 Slide, 2630, 2600 Classic, 2310, 1680 Classic, 1650, 1600, 1209, 1208, 1200, 1112, .

The full list of Nokia phones we can unlock with an unlock code is: N-Gage QD, N-Gage, 9300i, 9300b, 9300, 9290, 9210i, 9210e, 9210, 9110i, 9110, 9000i, 9000, 8910, 8890, 8855, 8850, 8810, 8801, 8800, 8310i, 8310e, 8310, 8290, 8250, 8210e, 8210, 7700, 7650, 7610, 7600, 7380, 7290, 7280, 7270, 7250i, 7250, 7210, 7200, 7190, 7110, 6820b, 6820, 6810, 6800a, 6800, 6670, 6650, 6630, 6610i, 6610, 6600, 6590, 6510, 6500, 6340i, 6310i, 6310, 6260, 6250, 6230i, 6230b, 6230, 6210e, 6210, 6190, 6170, 6150e, 6150, 6138, 6130, 6111, 6110i, 6110, 6103, 6102i, 6102b, 6102, 6101b, 6101, 6100, 6090, 6062, 6061, 6060, 6030b (RM75), 6030, 6021, 6020, 6010b, 6010, 5510, 5210e, 5210, 5190, 5146, 5140, 5130, 5110i, 5110, 3660, 3650, 3620, 3610, 3600, 3590, 3530, 3510i, 3510, 3410, 3395, 3390b, 3390, 3350, 3330e, 3330, 3315, 3310e, 3310, 3230, 3220, 3210e, 3210, 3200, 3120b, 3120, 3100b, 3100, 2652, 2651, 2650, 2600b, 2600, 2300, 2100, 1110b, 1110, 1108b, 1108, 1101, 1100b, 1100 .

If you are unsure if your phone is one of these models, click here for images of them. If you have one of these Nokia models and we cannot unlock your phone then we offer a full refund.

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Q. My phone is not made by Nokia, can you still unlock it?

A. No. We only unlock Nokia phones.

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Q. I've tried to unlock my phone before and failed, can you still unlock it?

A. Yes. Nokia phones only allow 5 (or in a few models, 3) attempts at unlocking by codes. Once this has been exceeded the phone will reject any codes, correct or not. Our codes will not help in this case, but our Unlock SIM Pack will still unlock your phone.

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Q. How do you unlock my phone?

A. You provide us with certain easy to find details of your phone . Depending upon the model, we either use these to calculate an unlock code which we display in your browser, or dispatch to you one of our Uunlock SIM Packs. Follow the instructions we provide, and the phone will be immediately unlocked. Simple.

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Q. Do I require any technical knowledge?

A. None at all. We provide full and easy to follow instructions for entering the unlock code that we provide to you. It is entered into the phone using the phone's keypad.

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Q. Will unlocking my phone damage it?

A. No. All unlocking the phone does is remove the network lock and sim lock that are entered into the phones software when sold to you by a carrier . Neither will it invalidate any warranty.

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Q. What information do I need to give you?

A. You need to provide the model of the phone. For an unlock code, we also need the 15 digit IMEI number of the phone, the country in which the phone was supplied when new, and the name of the carrier that supplied it. We have lists of all countries and providers for you to chose from. Then all we need is an email address to send the confirmation of order to, and a postal address if we are sending you an Unlock SIM Pack.

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Q. How do I find out my phones IMEI number?

A. Easy,enter *#06# (star pound zero six pound ) on your phone's key pad and the 15 digit number will be displayed on the screen. Alternatively you will find it on a label on the back of your phone, underneath the battery. The IMEI number is the International Mobile Equipment Identifier, a 15 digit number that uniquely identifies your phone. If you are ordering an unlock code it will be generated from this and so it is very important that you provide us with the correct code.

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Q. Do you guarantee my phone will be unlocked?

A. If your phone is one of the compatible Nokias that we list on our order page then yes, we guarantee we can unlock your phone. If we cannot unlock your phone, then we will provide you with a full refund.

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Q. How long will it take to get an unlock code?

A. The code is given INSTANTLY, for all phones . Our unlock codes are calculated instantly and shown on your screen. We calculate the codes for you on our servers and display them on the website them moment you have paid.

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Q. How long will it take to get an unlock SIM?

A. Large stocks of SIMs are held, and all orders made before 5PM GMT Monday to Friday are dispatched the same day. Orders made after 5PM or on the weekend are dispatched the next working day. For delivery to the UK, First Class mail is used for next day delivery. For delivery to Europe and the USA, priority Air Mail is used, for delivery within 3-5 days.

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Q. What do I do with an unlock code?

A. Follow our detailed instructions given as soon as you make the order to enter the unlock code into your phones keypad. It is quite straightforward and will immediately unlock your phone.

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Q. What do I do with an unlock SIM?

A. Follow our detailed instructions included with the unlock SIM. It is quite straightforward and will immediately unlock your phone.

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Q. Am I safe entering my credit card details on your website?

A. Yes. We offer the ultimate card safety and data encryption. Your card details are fully encrypted and processed by SecPay over a secure server. We do not store your card details for maximum security. Unlock123 is a Thawte certified 128bit SSL Security site.

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Q. How much does it cost?

A. The unlock code for one phone costs only 5.95. The unlock SIM costs only 29.95, including priority postage and packing.

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Q. What are your terms and conditions?

A. They may be viewed here.

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A. Yes. We'd be glad to answer any other questions you may have. Contact us here.

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